Many NJ homeowners don’t know how to go about finding a great heating or cooling contractor they can trust. For many, the task of finding someone they can trust ranks about as high as scheduling a root canal. The problem for New Jersey homeowners is not finding a company who is willing to do the job; the problem is finding a trustworthy company that will stand behind their work and get the job done right.
So, we’re going to let you in on the secret to ease the pain: Check for references.
Hiring a Heating or Cooling Contractor? Check References First
Begin by reading testimonials and looking through Facebook recommendations. Online reviews are a simple way to get the inside scoop without having to pick up the phone, but it’s important to take them with a grain of salt. Most businesses have a bad review- the hard part is determining whether they are from a credible source or from a competitor trying to drive business away.
Your best bet is to ask for three references from projects that are similar to yours. If you’re a business, request a commercial reference…if you’re a homeowner, ask for a residential reference. And, if you need something completed by a certain date, ask to talk with past clients who had a tight deadline.
Once you have the reference on the phone, ask detailed questions about the aspects of the job that are most important to you. Here are a few questions to consider asking:
- Did the contractor act professional and courteous?
- Were the service options explained to you ahead of time?
- How close did the contractor keep to the original timeline?
- Did you have any concerns about how well the system worked after it was installed?
- Were there any surprises that the contractor discovered after the project began? How were those handled?
- How would you compare this company to companies that you’ve hired before?
- Have you hired this company again? Why or why not?
Point Bay Delivers
Looking for a heating or cooling contractor you can count on? At Point Bay, we don’t just deliver heating oil, we also deliver reliable service you can trust. Our mission is simple: deliver only the best.
Just take a look at a few of our favorite quotes from satisfied customers:
“Prompt & courteous – we’ve been customers for many years and have always been pleased.” – Jane, Lakewood
“I switched to Point Bay after being with another local company for years and the difference was like night and day! I started calling around for my oil after the other company let my tank run out on more than one occasion, but then I couldn’t get a service call without it costing me an arm and a leg. Now my oil comes automatically and I’ve never run out, I have a service contract on my furnace and I really like the convenience of being on a monthly budget. Some of my neighbors have switched to gas and they regret it. Save yourself the trouble I had and call Point Bay!” – Anonymous
“Service was and has been excellent for the past 39 years. The most reliable company I have ever dealt with!” – Catherine, Howell
Although it takes some time to thoroughly vet a company before hiring them, it’s time well spent. Our professional and courteous staff are here for you whenever you need us; just a phone call away! Call us today at (732) 349-5059.