HVAC Company That Puts a Priority on Customer Service

When it comes to rating our customer service, our customers do all the talking. We have been called the best and most reliable service in the Ocean and Monmouth Counties in New Jersey, and we pride ourselves on this accomplishment. One of our customers commented that switching to our company was one of the best decisions he made and that the difference in customer service from our competitors was like “night and day.”

Since 1906, Point Bay, has been family owned. Most of our customers have been with us for decades because we are always there when they need us. “Even came out on Christmas when I had an issue,” wrote one of our customers. We have 24/7 emergency services because we want to make sure we are there when you need us the most. Another customer said of us, “Three times I have needed them in an emergency situation and they’ve been at my door within 2 hours; even in the snow.” Nothing stops us from performing our service to our clients. We deliver a personal touch that only a family owned business can provide.

Best Service in Ocean and Monmouth Counties

Our team is happy to answer any questions you may have. Whether you are ordering deliveries, scheduling service calls, or wanting to enjoy one of our stress-free annual plans, our customer service team will be there for you and treat you with courtesy. Our management enforces strict high standards of customer satisfaction when rating our employees’ performance.

When you call Point Bay, you are getting the best in the field. Our team knows the ins and outs of the business. Our drivers are all licensed and insured. Our professionals are also endorsed to handle hazardous materials. All of our drivers are CDL certified, and we perform periodic drug testing on our employees. We conduct frequent safety inspections on all our vehicles and employees to make sure our operation is up to top performance. Our technicians are highly trained to repair, install, and maintain the longevity of your heating or cooling system.

Same Day Point Bay

We know that professionalism is more than just certificates and know-how. We maintain a professional appearance in everything we do. As one of our customers noticed and commented: “He was well dressed, neat, and very pleasant. He was informative and quite proficient in his work.” Not just that, but our technicians are the best at what they do. “When the service technician cleans my furnace it looks better than brand new…His working skills, knowledge, and advice on how to keep the furnace in tip-top shape are the best I’ve seen,” another customer writes.

We are happy to go the extra mile for our customers, and we want to reach out to the most people in our service area possible so they can all enjoy the excellence in service we stand for. If you are ready to experience the best customer service in New Jersey, give us a call today at 732-349-5059 for a free estimate or fill out a contact form on our website.